New Online Appointment Booking System

We will be switching to Rapid Health from Wednesday 16th July 2025 for all GP appointments

The practice will be changing the way in which patients can access our services to see a GP.  Rapid Health is an online facility that allows patients to book appointments with a GP, without needing to phone the practice.

Patients will be presented with a series of questions about their problem.  From here, patients will be provided with a choice of appointments with the most appropriate clinician(s), in the most appropriate timeframe, based on their clinical need. 

This should result in shorter waiting times, especially for more urgent medical issues, and focusses on “getting it right first time” – seeing the most appropriate member of the team for your medical issue.  It will also prevent the 8:00 am & 12:30 pm rush and long waits on the telephones.

The new platform also allows patients to raise admin requests (such as sick/fit notes, doctors letters, and more) and find trusted self-care information for a wide range of symptoms and health conditions. This will replace our current platform. 

For those who are able to do so, we will ask from 16th July, all contacts with the surgery come through Rapid Health, which will be accessed via our practice website.

If you are unable to use the website, please phone the surgery.  Our administration team will be required to take details of your medical issue/concern. This will then be put through to our Coordinating Doctor of the day to triage and to advise on the most appropriate clinician to see and in what timeframe.     

Preparing and Implementing the New System

In preparation for the switch over to this new system we are having to limit the pre-booking of appointments. We are aware that this is frustrating, and we are working to try and increase the number of appointments available to clear the backlog.

For those patients that are requiring follow ups, you will be asked by your clinician to contact us around the day you require your follow up to book in or, if an appointment is required after 16th July 2025, to contact us once our new system has gone live.