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Booking Appointments Online

Please click on the link at the top of this page. Each patient will need a username and password to access this system. 


Telephone Consultations

Please note that you can also request a telephone consultation with a doctor or a nurse.  Please ensure you give us a contact telephone number which the doctor/nurse can use to ring you back on. 

Not Registered for Online Services?

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Make an Appointment


Interpreters for patients whose first language is not English or those with a sensory or learning disability.

If you have difficulty speaking or understanding English, or have difficulty understanding due to a disability, please attend your appointment with a family member, friend or colleague who will be able to help you.

If you don't have anybody who can accompany you, please tell our Reception staff when booking your appointment and they will be able to make suitable arrangements for you.  You will be allocated an appointment that is longer than the routine 10 minutes.

Training Practice

Our practice is a training and teaching practice. The registrars are fully qualified doctors and have a great deal of hospital experience. Registrars are attached to our practice for six to twelve months. Video recordings of consultations are used for teaching purposes.

You will be advised prior to your appointment and only if you wish will you be asked to sign for consent before being video recorded and can rest assured that all videos are erased after use.

Home Visits

Patients are requested, where possible, to telephone between 08:00 - 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the Patient liaison team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also email the surgery at This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). Otherwise please contact via telephone on 01325 460731 to cancel at shor notice.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Extended Hours Appointments

Need to see a GP or Nurse out-of-hours?

There are appointments available on weekends and evenings for all Darlington patients.

  • Saturday 08:00 - 14:00
  • Sunday 09:00 - 13:00
  • Monday to Thursday evenings 18:30 - 21:00
  • Friday evening 18:30 - 20:30

Appointments must be pre booked via your own GP practice or by calling NHS 111.

Please note that the appointments are NOT held at Denmark Street Surgery

Opening Times

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