We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.  The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you:

• You will be treated confidentially, with courtesy and respect
• Have respect for your privacy, dignity and religious and cultural beliefs
• You have the right to see your medical records subject to the limitations of the law
• You will be seen by a doctor of your choice, wherever possible
• You will be informed if there will be a delay of more than 20 minutes for your appointment
• You will be given the result of any test or investigation upon a telephone request, or at your next appointment
• Your repeat prescription will be ready for collection 2 working days after your request. If you post your request to the surgery please allow 1 full working week
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
• We will keep you informed of the services we offer

Your responsibility to us:

• Please treat all surgery staff with the same respect and courtesy as you, yourself would expect
• Do not ask for information about anyone other that yourself
• Tell us of any change of name, address or telephone number, so that our records can be kept accurate
• Please note that individual appointments are for one patient. If you feel you require a longer appointment, please ask the Reception staff
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery
• Please cancel you appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
• Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
• Please attend for review, when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you
• We would, of course, be pleased to hear when you feel praise is due as well