Practice Charter

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.  The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you:

  • You will be treated confidentially, with courtesy and respect
  • Have respect for your privacy, dignity and religious and cultural beliefs
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen by a doctor of your choice, wherever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be given the result of any test or investigation upon a telephone request, or at your next appointment
  • Your repeat prescription will be ready for collection 2 working days after your request. If you post your request to the surgery please allow 1 full working week
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
  • We will keep you informed of the services we offer

Your responsibility to us:

  • Please treat all surgery staff with the same respect and courtesy as you, yourself would expect
  • Do not ask for information about anyone other that yourself
  • Tell us of any change of name, address or telephone number, so that our records can be kept accurate
  • Please note that individual appointments are for one patient. If you feel you require a longer appointment, please ask the Reception staff
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery
  • Please cancel you appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
  • Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you
  • We would, of course, be pleased to hear when you feel praise is due as well